Welcome to Wig Specialty Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium wigs, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact us at [email protected].

About Our Products

What types of wigs do you offer?
We specialize in a wide range of high-quality wigs including:
  • Heat Styleable Synthetic Wigs
  • Human Hair Wigs
  • Lace Front Wigs
  • Large Cap Wigs
  • Men’s Wigs
  • Petite Cap Wigs
  • Synthetic Wigs
  • Women’s Wigs
Each wig is carefully selected to meet our high standards for quality and style.
How do I choose the right wig cap size?
We offer wigs in various cap sizes including petite and large cap options. For the perfect fit, measure your head circumference from your hairline at the forehead, around above your ears, and to the nape of your neck. Our team is happy to help you determine your size if you need assistance.
Can I style synthetic wigs with heat?
Yes! Our Heat Styleable Synthetic Wigs are specially designed to withstand low-heat styling (typically up to 350°F). However, we recommend using lower temperatures when possible and always testing a small section first.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding some remote areas and parts of Asia. During checkout, our system will automatically calculate available shipping options for your location.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
  • Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
All orders are processed within 1-2 business days before shipping.
How is my package shipped for privacy?
We understand the importance of discretion. All wigs are shipped in plain, unmarked boxes with no indication of the contents.
Can I track my order?
Yes! Once your order ships, you’ll receive tracking information via email so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. The wig must be in its original condition with all tags attached. Please contact us at [email protected] to initiate a return.
What if my wig arrives damaged?
We take great care in packaging each wig to prevent damage during transit. However, if your wig arrives damaged, please contact us immediately with photos of the damage and packaging at [email protected], and we’ll make it right.

Customer Support

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you offer styling advice?
Absolutely! Whether you need help with your lace front wig or tips for styling your heat-styleable synthetic wig, our team is happy to provide guidance. Just reach out to us at [email protected].
Where is your company located?
Wig Specialty Shop is located at:
4296 Sugarfoot Lane, Raleigh, US 58564
Though we’re based in Raleigh, we ship our premium wigs worldwide!

At Wig Specialty Shop, we’re committed to making your wig shopping experience as seamless as possible. Because when confidence meets style in every strand, the journey should be just as beautiful.