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Welcome to Wig Specialty Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website wiggoods.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and use our website for personal shopping purposes. All content, including text, images, logos, and product designs, are our intellectual property or licensed to us and protected by copyright laws.

1.2 Restrictions

You agree not to:

  • Reproduce, duplicate, or resell our products or content without authorization
  • Use automated systems to extract data from our website
  • Misrepresent your identity or provide false information

2. Products and Services

2.1 Product Descriptions

We offer premium quality wigs including:

  • Heat Styleable Synthetic Wigs
  • Human Hair Wigs
  • Lace Front Wigs
  • Large Cap Wigs
  • Men’s Wigs
  • Petite Cap Wigs
  • Women’s Wigs

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends and holidays). Order confirmation does not constitute acceptance; we reserve the right to refuse orders.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and authorized.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors. If an error is discovered after payment, we will contact you for instructions.

4. Shipping Policy

4.1 Shipping Options

We ship worldwide (excluding some Asian countries and remote areas):

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

4.2 International Orders

International customers may be responsible for customs fees and import taxes, which vary by country. These are not included in our prices or shipping costs.

4.3 Delivery Issues

Please inspect your package upon delivery. Report any shipping damage within 48 hours to [email protected].

5. Returns and Exchanges

5.1 Eligibility

Returns must be requested within 15 days of delivery. Items must be:

  • Unused and in original condition
  • With all original tags attached
  • In original packaging
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Wigs that have been worn, styled with heat, or altered
  • Items without original packaging or tags
  • Clearance or final sale items

5.3 Return Process

  1. Email [email protected] within 15 days with subject “Return/Exchange Request – [Your Order Number]”
  2. Include your order number, item(s) for return/exchange, and reason
  3. Wait for approval and return instructions (within 2 business days)
  4. Ship your return to: Wig Specialty Shop Returns, 4296 Sugarfoot Lane, Raleigh, US 58564

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after processing. Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining confidentiality of your login information and restricting access to your devices.

6.2 Accurate Information

You must provide current, complete, and accurate information for all transactions.

6.3 Prohibited Conduct

You agree not to use our website for any unlawful purpose or to violate any laws in your jurisdiction.

7. Limitation of Liability

To the fullest extent permitted by law, Wig Specialty Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of Raleigh, North Carolina, USA.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us at:

Wig Specialty Shop
4296 Sugarfoot Lane
Raleigh, US 58564
Email: [email protected]

Note: These terms apply only to purchases made directly through wiggoods.com. For third-party retailer purchases, please contact them directly.